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4. Refunds - Returns & Exchanges
4.1. This policy applies to all customer orders for the supply of goods by Mitronics Corporation.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This policy is not intended to exclude or limit any statutory rights which a customer may have.
4.1.1. Returns and exchanges must be authorized by Mitronics Corporation and are subject to the following conditions:
4.1.2. Returns of stocked items that are incorrectly ordered may be accepted within 7 days from date of delivery.
4.1.3. Returns of non-stocked items (special orders) that are incorrectly ordered may not be accepted.
4.1.4. Proof of purchase must be provided.
4.1.5. Returned products may incur freight charges and/or re-stocking fees.
4.1.6. Returned products must be of merchantable quality with original packaging, unless the issue relates to faulty product or the product is under warranty.
4.1.7. Returned products may be subject to manufacturer’s warranty conditions. For information and conditions about guarantees and warranties please contact Mitronics.
4.2. Should you have a major problem with a product, you may be entitled to a replacement or refund as follows:
4.2.1. Replacement products will be of an identical type to the product originally supplied, subject to availability.
4.2.2. Refunds will be the same amount you have already paid, provided in the same form as your original payment.
4.2.3. We may take into account how much time has passed since you bought the product considering the following factors; type of product, how you are likely to use the product, the length of time for which it is reasonable for the product to be used and the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.
4.2.4. We are not required to provide a refund or replacement if you change your mind.
15. Returns - Contact Us
For product returns or refunds please contact Mitronics Corporation via phone anywhere in Australia on 1300 207122.
You must contact our Supplies Team and obtain a Return Advice number before sending goods back or requesting a refund to Mitronics Corporation.